Support

Email us at support@lnfcommerce.com. Tell us which app or game you are using, where you got it (App Store, Google Play, TikTok or another platform), and your account email or user ID. In most of our apps the user ID is at the bottom of the Settings screen.

A purchase did not arrive

First, close the app completely and open it again, or tap Restore Purchases in the app's Settings. If it is still missing, email us with the order ID from your receipt:

• App Store: the order ID is in the receipt email from Apple, or at reportaproblem.apple.com.
• Google Play: the order ID starts with GPA. and is in the receipt email from Google, or in your Google Play order history.
• TikTok: open the purchase record in your TikTok wallet history.

Refunds and subscriptions

Payments are processed by the platform, so refunds are requested there and subscriptions are cancelled there. Deleting the app does not cancel a subscription.

• App Store: request a refund at reportaproblem.apple.com. Cancel a subscription in your Apple subscriptions (or on iPhone: Settings → your name → Subscriptions).
• Google Play: see Google Play refund policies. Cancel a subscription in your Google Play subscriptions.
• TikTok: email us and we will help you.

Moving to a new phone

Sign in on the new phone with the same account you used before (your app account, Sign in with Apple, Google Play Games or TikTok) and your data and progress load automatically.

Delete your account or data

See Delete your account. More detail is in our Privacy Policy.